Terms of Service – Mobile RV Repair

Effective Date: January 1, 2025

Business Name: Albright Tech RV Repair

Contact Phone: (253) 495-8677

Contact Person: Russell Albright II



Definitions
  • "Company," "We," "Us," or "Our" refers to Albright Tech RV Repair, the mobile RV repair service provider.
  • "Customer," "You," or "Your" refers to the individual or entity requesting services from the Company.
  • "Service(s)" means the labor, diagnostics, installation, maintenance, repair, or consultation provided by the Company.
  • "Parts" refers to any component, material, or product installed or provided during service.
  • "Appointment" refers to a scheduled visit by the Company to the Customer’s RV for services.
  • "Service Call Fee" refers to the base fee charged for the technician to travel to the Customer’s location.

General Terms of Service

* Payment Terms

Payment is due in full at the time of service. Customers seeking reimbursement from extended warranties, manufacturers, or third parties must handle those claims independently. Albright Tech RV Repair does not bill third parties directly unless explicitly agreed to in writing prior to service.


* Customer Presence Requirement

If interior access is required for the scheduled service, the customer must be present at the RV for the duration of the appointment. If the technician arrives and cannot gain needed access, a Gone on Arrival fee may apply.


* Gone on Arrival Policy

Customers are granted a 10-minute grace period to be on-site at the scheduled appointment time. If the customer is not present within this period, a Gone on Arrival (GOA) fee will be charged, valued at 50% of one hour of service plus the standard service call fee.


* Parts Deposits and Orders

Any parts order exceeding $300.00 requires a non-refundable deposit paid in advance before the parts will be ordered. All special-order parts are non-refundable, and the deposit may not be transferred or applied to other services.


* Service Call Fees
  • Service call fees may apply to each visit to the customer's location, including warranty work or diagnostics.
  • This fee may be waived for return visits to complete a previously initiated service, at our sole discretion.
  • If the service is requested at a rally where Albright Tech RV Repair is in attendance, the service call fee may also be waived at our sole discretion.

* Scheduling Requirements

All required fields in the service request form must be completed before a service appointment will be scheduled. Incomplete forms may result in delayed or denied appointments.


Warranties

* Parts Warranty

All parts provided by Albright Tech RV Repair are warranted solely by the manufacturer or supplier. The Company assumes no liability for defects or failures outside the scope of installation.


* Labor Warranty

Labor is warranted for 60 days from the date of service or as long as we are in the immediate service area, whichever is shorter.

Exclusions:

  • Leak repairs: No warranty is provided for leak repairs unless a direct failure of the repair work is clearly evidenced.
  • Customer-supplied parts: No labor warranty is offered when parts are not supplied by Albright Tech RV Repair.

Cancellations & Rescheduling

Appointments must be cancelled or rescheduled at least 24 hours in advance to avoid a service call fee. Repeated cancellations may result in refusal of future service.


Liability Limitations

Albright Tech RV Repair is not liable for pre-existing issues or failures not related to the services provided. We are also not responsible for delays caused by weather, traffic, supply chain delays, or other circumstances outside of our control. Customers must secure pets, valuables, and fragile items prior to service.


Right to Refuse Service

We reserve the right to refuse service for any reason including, but not limited to: unsafe working environments, inappropriate behavior, or non-payment history.


Acceptance of Terms

By scheduling service, placing a deposit, or allowing work to begin, you confirm that you have read, understood, and agree to these Terms of Service.


Questions? Contact Russell Albright at (253) 495-8677.